Refund policy

Wanting to return or exchange? Please send us an email at info@adaptathletica.ca to get started. 

We have a 14-day return (store credit only) or exchange policy on all regular priced items, which means you have 14 days after receiving your item to request an exchange or store credit and have it received by us. With the exception of sale items, sale items discounted 25% or more are final sale- NO exceptions. 

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging (if applicable). You’ll also need the receipt, order number, or proof of purchase. If you do not have a receipt or order number, we will not be able to accept your return or exchange. 

To start a return, you can contact us at info@adaptathletica.ca. If your return is accepted, we’ll provide you with a return address, as well as instructions on how and where to send your package. All return costs are at the customers expense. Items sent back to us without first requesting a return will not be accepted. When requesting a return or exchange, please include your name, order number, and the reason for your return. 

If an order was placed and a code was not applied for a promotion or discount, you cannot undo this. There will be NO price adjustments for items that go on sale after your purchase.  

You can always contact us with any return or exchange questions at info@adaptathletica.ca. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards as they are final sale.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded via store credit to the email we have on file for you.